Price: FREE
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This course covers the legal aspects of abuse prevention, sensitivity toward clients with disabilities, and delivering professional customer service. The course meets the requirements for the Minnesota Rural Transit Assistance Program (RTAP).
Course Content
Welcome
Welcome Letter
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Legal Aspects
Legal Considerations for Transporting Clients
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Transporting Minors
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Sexual Harassment, Abuse and Misconduct Course
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Confidentiality
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Americans with Disabilities Act
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Maltreatment of Minors Act
Maltreatment of Minors Act Course
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Sensitivity
Sensitivity Course
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Customer Service
Customer Service Course
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De-escalation Techniques
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Respecting Vulnerable Clients
Respecting Vulnerable Clients Course
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How to Speak to a Person with Disabilities
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Final Quiz
